Shipping policy

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

United States Shipping

Shipping options are based on the eligible order subtotal displayed at checkout:

Orders from $0.00 to $19.99: Standard Shipping by Plain White Envelope for $0.78. This service does not include tracking.
Orders from $20.00 to $49.99: Tracked Bubble Mailer for $5.
Orders of $50.00 or more: Free Tracked Shipping.
Express Shipping: Available for $15.00.

Estimated transit times are 3–5 business days for standard and tracked shipping and 1–2 business days for Express Shipping. These estimates begin after the order is processed and are not guaranteed carrier delivery dates.

Plain White Envelope Shipping

Eligible cards shipped by Plain White Envelope are packaged with protective card sleeves and rigid protection. This shipping method is untracked. If an envelope has not arrived within 10 business days after shipment, contact us at info@kirbyscards.com.

Tracking

Tracking information is emailed when an order uses a tracked shipping method. Please allow time for the carrier’s tracking system to update after receiving the shipping confirmation.

Address Changes

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at info@kirbyscards.com if an address needs to be corrected. We cannot change an address after an order has been shipped.

Delays, Damage, or Incorrect Orders

Carrier delays can occur and are outside our direct control. If an order arrives damaged, contains the wrong item, or appears to be lost, contact us at info@kirbyscards.com with the order number and relevant photos when available. We will review the issue and work toward an appropriate resolution.