Refund policy

30-Day Return Policy

You have 30 days after receiving your order to request a return.

To qualify, an item must be returned in the same condition in which it was received. Trading cards must remain unaltered and must be returned with the original sleeves, holders, protective materials, and packaging when applicable. Sealed products must remain unopened, and graded-card cases and labels must not be damaged or altered. You will also need your order number or other proof of purchase.

To request a return, contact us at info@kirbyscards.com before sending anything back. Returns sent without prior authorization may not be accepted.

Approved returns should be sent to:

Kirby’s Cards LLC
10012 Beacon Pond Ln
Burke, VA 22015
United States

Include your order number inside the package.

Return Shipping

Customers are responsible for arranging and paying for return shipping. We recommend using a tracked shipping service, as we cannot issue a refund for a return that does not reach us.

If the item arrived damaged, was materially different from the listing, or was sent incorrectly, contact us before returning it. When the issue is confirmed, we will provide appropriate return instructions and cover reasonable return-shipping costs.

Original shipping charges are non-refundable unless the return results from our error or an item arriving damaged.

We do not charge a restocking fee.

Damaged, Incorrect, or Missing Items

Inspect your order when it arrives. If an item is damaged, incorrect, or missing, contact us promptly at info@kirbyscards.com with your order number and clear photographs of the item and packaging when available. We will review the issue and work toward an appropriate replacement, refund, or other resolution.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Digital products

• Custom or special-order items

• Sealed products that have been opened

• Items that have been altered, cleaned, damaged, switched, or returned in a different condition

• Graded cards with damaged, opened, or altered cases or certification labels

Please contact us before purchasing if you have questions about whether an item is eligible for return.

Cancellations

Cancellation requests may be submitted until an order is fulfilled. Once an order has been fulfilled or shipped, it cannot be cancelled, but it may be eligible for return under this policy.

Exchanges

We do not process direct exchanges. The fastest way to obtain a different item is to return the original item and place a separate order after the return is approved.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank or card provider might require additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact us at info@kirbyscards.com.

Nothing in this policy limits any rights available to you under applicable law.